APPROVED PACCC CEU PROGRAMS
Special thank you to the following PACCC sponsors for their quality CEU programs. To quickly identify programs provided by these sponsors, use the convenient Search Category dropdown, below.
The following programs are approved by PACCC for continuing education credits if you are currently certified. The following reflects the number of CEUs available for each of the sessions. These programs are offered by third party education providers. For information, price, and how to register, please follow the links as indicated.
1 CEU Back Safety Proper Lifting Program
Biography
This course covers: proper lifting to protect from back injuries, causes of injuries, prevention of injuries, exercises for the back.
Format: PPT self-study
2 CEU Bloodborne Pathogen Program
Notes
This course is meant to prepare the pet care service provider in meeting the safety requirements required to control exposure of employees and pets to bloodborne pathogens. Course includes topics such as: Management policy statement, general responsibilities, covered job tasks, list of affected employees, exposure control plan, training requirements, medical records, labeling requirements, hepatitis B vaccination declination form, post-exposure evaluation and follow-up, bloodborne pathogen training acknowledgement.
Format: PDF self-study course, PPT presentation, online testing
6 CEU Business Breakthrough Workshop
Biography
Course/Program Content Description: Workshop format seminar for owners/general managers to learn & apply skills in: Personal Productivity, Profitable Pricing & Growth, Caring for Reactive Dogs, Enrichment Activities, Selling with Integrity, Marketing, Biz investments
Format: In-Person Presentation or Course
9 CEU Business Growth and Dog Behavior Summit
Biography
Course/Program Content Description:
Two days of business and dog behavior sessions to help pet business owners and top managers increase revenue, profits and care quality. Each session focuses on providing content to successfully implement a related action item in your pet business. Business growth through staff management best practice sessions on: • Leadership • Staff Management System Components • Staff Recruiting & Onboarding Panel Discussion • Exiting Your Business On Your Terms • Business Growth Measures • Creating a Staff Focused Culture • Managing Customer Service & Sales Team • Grow Your Own Groomers • Adding Profitable Puppy Programs Puppy Behavior and Dog Health/Development best practice sessions: • Positive Reinforcement Training for Puppies • Nature or Nurture and Power of Choice for Puppies • Puppy Socialization Panel • Holistic Pet Care • Puppy Enrichment Demonstrations
Format: In-Person Presentation or Course
1 CEU Can Benevolent Leadership End Your Staff Drama?
Biography
Make the same benevolent leadership model used with the dogs work for your staff. You’ll learn the multiple roles of an effective leader and the top tools you need in your manager’s toolbox to effectively manage and lead your team without the drama.
3 CEU Canine and Feline CPR and First Aid
Biography
Course/Program Content Description: The PetCPR+ Certification program is designed to train the participant in canine and feline CPR and First Aid. It is our foundation animal CPR training that is ideal for anyone who loves animals including animal professionals, obedience trainers, kennel staff, pet retailers, pet sitters, animal shelter staff/volunteers, rescue personnel, groomers, First Responders, Fire/EMT and pet owners. It provides the participant an overview of what to do in an emergency situation with their pet prior to getting veterinary care. Topics covered in this class will include safe handling, restraint and transportation of sick and/or injured pets, obtaining vital signs and assessing an emergency situation, how to determine if an animal is experiencing a medical emergency, how to manage common medical emergencies including shock, allergic reactions, burns, wounds and bandaging, trauma, poisoning, choking and more. Participants will learn how to perform cardiopulmonary resuscitation using the most current veterinary endorsed methods.
Format: In-Person Presentation or Course
16 CEU Canine Certification
Biography
This program is a 2 level program Canine Provider and Canine Specialist. Course is designed to introduce the student to the basic care of canines. Major areas covered in Provider Level are: Basic Anatomy/ Physiology, Basic Behavior: Body language, Visual Assessment of Animal: ex. Body fluids, is animal sick or healthy, behaviors of a sick animal, parasites, Environment: Why it is important, Nutrition: Food prep, eating or not eating, Safety and handling techniques, Emergency Care: Basic reporting procedures. Major areas covered in Specialist Level are: Intake Policies/Records, Commonly Seen Medical Problems, Medical Emergencies, First Aid, Medications, Geriatric & Special Needs, Stress, Behavior – Group Play, Nutrition, Employee Safety, Client Relations, Going Green.
Format: Online
4.25 CEU Communication Skills for Pet Care Professionals
Biography
Pet Care Professionals will learn to have confidence communicating openly and honestly with co-workers, supervisors and clients. At the end of the course you will:
*Have a clear understanding of the basic skills and components required for effective professional communications.
*Learn steps you can take to contribute to a positive and open communication culture in your work environment.
*Improve your understanding of verbal communication including body language and vocal components.
*Know the words and language to use to keep customers happy and contribute positively to good teamwork.
*Learn to communicate professionally in written forms for excellent customer service while facilitating high quality team pet care.
*Contribute to a healthy communication culture by understanding the priority and timing of internal communication.
*Confidently use your communication skills to avoid, prevent escalation or resolve conflict in the work environment.
*Use assertive communication, validation and negotiation techniques for improved teamwork and customer satisfaction.
1 CEU Creating a Puppy Program for Your Pet Care Facility
Biography
Course/Program Content Description:
What could be more fun than puppies? And making them a profitable part of your business should be a no-brainer. Learn how to create a special program you can offer just for the puppies. This session will cover the important considerations about puppy development, key considerations on handling and socializing puppies, house training tips, class structure and format, and pricing options.
Format: In-Person Presentation or Course
1 CEU Crisis Communication Management & Disaster Preparedness
Biography
This CEU approved session was presented at the 2019 IBPSA Pet Care Services Educational Conference & Trade Show, October 1-3, 2019, in Palm Springs, California. You must have attended in-person to receive credit. PACCC CEU information was provided at the time of the session. For more information on the session, visit https://petcareconference.com.
1 CEU Doug Sandler – From Now to WOW! Creating WOW Customer Service
Biography
This CEU approved session was presented at the 2019 IBPSA Pet Care Services Educational Conference & Trade Show, October 1-3, 2019, in Palm Springs, California. You must have attended in-person to receive credit. PACCC CEU information was provided at the time of the session. For more information on the session, visit https://petcareconference.com.
2 CEU Emergency Preparedness
Biography
This course is meant to help the pet care service provider build an emergency preparedness program by following specific processes. Those processes include: program management, planning process, implementation, assessing program effectiveness, testing the plan, program improvement and evaluation, hazardous incident responses. Course include two sample emergency plans.
Format: PDF document download, online testing
1 CEU Fire Safety Program
Biography
This course prepares the pet care service provider for fires that may occur in a building. Subjects covered include: Types of fires, fire triangles, types of extinguishers, how to use an extinguisher, rules for fires.
Format: PPT self study course, online exam
2 CEU Giulio Ferrari – Adaptability in Business in an Ever-Changing Market
Biography
This CEU approved session was presented at the 2019 IBPSA Pet Care Services Educational Conference & Trade Show, October 1-3, 2019, in Palm Springs, California. You must have attended in-person to receive credit. PACCC CEU information was provided at the time of the session. For more information on the session, visit https://petcareconference.com.
3 CEU HAZCOM Training
Biography
This program prepares the pet care service provider to understand, work with, identify dangers of, and protect staff and pets from exposure to harmful chemicals. This program meets OSHA standards. Curriculum includes: General responsibilities, training requirements for staff, protective equipment, chemical exposure and first aid, labeling, and safety data sheets.
Format: PPT presentation, PDF student manual, online exam
2 CEU Healthy Building, Healthy Business: How Your Pet Care Facility Impacts the Pets, Your Staff, and Your Bottom Line
Biography
This CEU approved session was presented at the 2019 IBPSA Pet Care Services Educational Conference & Trade Show, October 1-3, 2019, in Palm Springs, California. You must have attended in-person to receive credit. PACCC CEU information was provided at the time of the session. For more information on the session, visit https://petcareconference.com.
2 CEU Heat Stress Program
Biography
This course prepares the pet care service provider to successful prevent and identify heat stress in employees and pets. Curriculum covers: Heat stress factors, health issues in hot environments, symptoms of heat stroke, symptoms of heat exhaustion, heat stress prevention, safety meeting handout, heat index chart. Handout and chart provided in English and Spanish.
Format: PDF self study, online exam
1 CEU How to Fail a Dog Without Alienating the Owners and Other Difficult Conversations
Biography
Course/Program Content Description:
How do you balance honesty about the dogs with the sensitive feelings of the pet parent in a way that doesn’t completely open you up to harassment or negative publicity? Learn the ins and outs of effective communication about evaluations and other touchy issues when you have challenging information to share. In this session, you’ll discover how you define your evaluation process determines the ease of talking to your client, the importance of practicing your conversations in advance, strategies to keeping your clients happy even when you have difficult news to tell them, words to use and avoid, why talking less is sometimes better, and ways to allow the owner to listen better.
Format: In-Person Presentation or Course
2 CEU HR Manual
Biography
This HR Manual is composed of 51 pages that assist the business owner is developing a comprehensive HR program/manual for employees. Subjects covered include: Welcome Letter, Our Mission, Our Way of Doing Business, The Purpose of This Handbook, Orientation & Training, Your Job Performance & Evaluations, Employment Policies, Hours, Pay, and Overtime, Time Clock Procedures, Resignations, Employment Policies, Benefits, Other Benefits, Facility Policies & Practices, Our Doors are Open to You, and an example handbook receipt.
Format: Word document download as student is meant to use this document to build their own manual
3 CEU IBPSA Safety Manual
Biography
This manual is specifically written for the safety of employees and pets in a pet care facility. Written by safety industry professionals topics include: Management Statement, Duties & Responsibilities, Accident Investigation – Proper Procedures, How to Protect against Bloodborne Pathogens & Infectious Disease, Bomb Threat Response, Confined Space Guidelines, Drug & Alcohol Policy, Electrical Safety, Emergency Action Plan, Eye Protection, Fire Protection & Prevention, First Aid & Employee Health, General Safety Rules, HAZCOM, Housekeeping, Maintenance & Sanitation, Facility Inspection, Job Hazard Analysis, Proper Safety with Ladders, Proper Safety with Lifting, Materials Handling, Driver Qualifications for Motor Vehicles, PAD Program, Risk & Exposure in Painting Operations, Personal Protection Equipment, Personal Safety, Annual Requirement for Plan Review by Administrators, Recordkeeping, Respiratory Protection, Safety Meetings, Safety Training & Education, Examples of Common Safety Forms, and Vehicle Use. Manual is written in such a way that any Business Owner can adjust to meet their current requirements for local, county, state, and federal government rules & regulations.
Format: Downloadable document