PACCC: Professional Animal Care Certification Council

This course covers: proper lifting to protect from back injuries, causes of injuries, prevention of injuries, exercises for the back.

Format: PPT self-study

Make the same benevolent leadership model used with the dogs work for your staff. You’ll learn the multiple roles of an effective leader and the top tools you need in your manager’s toolbox to effectively manage and lead your team without the drama.

Pet Care Professionals will learn to have confidence communicating openly and honestly with co-workers, supervisors and clients. At the end of the course you will:

*Have a clear understanding of the basic skills and components required for effective professional communications.
*Learn steps you can take to contribute to a positive and open communication culture in your work environment.
*Improve your understanding of verbal communication including body language and vocal components.
*Know the words and language to use to keep customers happy and contribute positively to good teamwork.
*Learn to communicate professionally in written forms for excellent customer service while facilitating high quality team pet care.
*Contribute to a healthy communication culture by understanding the priority and timing of internal communication.
*Confidently use your communication skills to avoid, prevent escalation or resolve conflict in the work environment.
*Use assertive communication, validation and negotiation techniques for improved teamwork and customer satisfaction.

Graduates of this professional course come away fully equipped to start a safe, ethical dog walking business, or to advance an existing one. Intensive study includes canine learning theory, canine behavior & aggression, canine body language & ritualization, basic training techniques, walk management techniques & protocols, screening & group composition, dog fight & emergency protocols, client communication/intake/management, ethical business practices & effective marketing, and more. Class is appropriate for beginning and experienced dog walkers, pet sitters, and dog daycare owners and staff.

Format: In-person

This course prepares the pet care service provider for fires that may occur in a building. Subjects covered include: Types of fires, fire triangles, types of extinguishers, how to use an extinguisher, rules for fires.

Format: PPT self study course, online exam

This course prepares the pet care service provider to successful prevent and identify heat stress in employees and pets. Curriculum covers: Heat stress factors, health issues in hot environments, symptoms of heat stroke, symptoms of heat exhaustion, heat stress prevention, safety meeting handout, heat index chart. Handout and chart provided in English and Spanish.

Format: PDF self study, online exam

This manual is specifically written for the safety of employees and pets in a pet care facility. Written by safety industry professionals topics include: Management Statement, Duties & Responsibilities, Accident Investigation – Proper Procedures, How to Protect against Bloodborne Pathogens & Infectious Disease, Bomb Threat Response, Confined Space Guidelines, Drug & Alcohol Policy, Electrical Safety, Emergency Action Plan, Eye Protection, Fire Protection & Prevention, First Aid & Employee Health, General Safety Rules, HAZCOM, Housekeeping, Maintenance & Sanitation, Facility Inspection, Job Hazard Analysis, Proper Safety with Ladders, Proper Safety with Lifting, Materials Handling, Driver Qualifications for Motor Vehicles, PAD Program, Risk & Exposure in Painting Operations, Personal Protection Equipment, Personal Safety, Annual Requirement for Plan Review by Administrators, Recordkeeping, Respiratory Protection, Safety Meetings, Safety Training & Education, Examples of Common Safety Forms, and Vehicle Use. Manual is written in such a way that any Business Owner can adjust to meet their current requirements for local, county, state, and federal government rules & regulations.

Format: Downloadable document