Special thank you to the following PACCC sponsors for their quality CEU programs. To quickly identify programs provided by these sponsors, use the convenient Search Category dropdown, below.
The following programs are approved by PACCC for continuing education credits if you are currently certified. The following reflects the number of CEUs available for each of the sessions. These programs are offered by third party education providers. For information, price, and how to register, please follow the links as indicated.
Don’t see a program you feel should be approved? Visit the Program Application page and submit it for approval.
This program prepares the pet care service provider to understand, work with, identify dangers of, and protect staff and pets from exposure to harmful chemicals. This program meets OSHA standards. Curriculum includes: General responsibilities, training requirements for staff, protective equipment, chemical exposure and first aid, labeling, and safety data sheets.
Format: PPT presentation, PDF student manual, online exam
A free four-part video training series to help you Prepare yourself and your business for employees, Source the best candidates, improve your Interview skills to get the answers you need, and Onboard your perfect new team member.
This Class has been created specifically for pet care professionals and brings real-world solutions about Cleaning & Disinfecting your Pet Care facility. One of the highlights of this class will discuss the difference between: Cleaning & Disinfecting, and how both of these processes work together for good infection control. You will get detailed information on how cleaning products work and why certain surfaces can only be Cleaned &Sanitized, but not Disinfected. We will also show you a proven approach to creating successful daily cleaning Protocols for any type facility. Our goal is to leave You with tested and proven best practices for the Sanitation of your business, and a clear game plan on how to protect the health of the animals & staff in Your care.
As a pet care providers, managers and owners you have a HUGE responsibility. You stay up late worrying about the pets you know and love. You worry about having to tell a client bad news about their pet. You have processes in place to keep the dogs safe…but are they really the ones that will make the most impact on safety? In this seminar Robin and Susan will help you determine if you are operating in a way that will help you prevent any pet tragedies
Course/Program Content Description:
How do you balance honesty about the dogs with the sensitive feelings of the pet parent in a way that doesn’t completely open you up to harassment or negative publicity? Learn the ins and outs of effective communication about evaluations and other touchy issues when you have challenging information to share. In this session, you’ll discover how you define your evaluation process determines the ease of talking to your client, the importance of practicing your conversations in advance, strategies to keeping your clients happy even when you have difficult news to tell them, words to use and avoid, why talking less is sometimes better, and ways to allow the owner to listen better.
Format: In-Person Presentation or Course
“How do I get on Page One?” It seems that just about every IBPSA member wants the answer to this question. And yes, Page One exposure means new customers and higher retention of existing clients. Luckily, Market Hardware’s Doug Schatz is ready to share the must do’s for pet care businesses! Join him as he helps you answer the most important questions for winning more new client calls from Google!
1.5 CEU How to negotiate to get your way. Learn the art of negotiations from a Small Business Attorney
It’s Spring 2023 and we’re wrapping up an expansion of our 1st location while opening a 3rd location. We’re also losing staff, turning away dogs, and struggling to hire. Oh, and our General Manager and Director of Operations turn in their notice at the same time. This is the story of how we became fully staffed, “stopped” hiring, and accelerated our growth within 5 months. Attendees will leave with specific ideas for hiring and retaining staff through compensation, culture, and communication.
This HR Manual is composed of 51 pages that assist the business owner is developing a comprehensive HR program/manual for employees. Subjects covered include: Welcome Letter, Our Mission, Our Way of Doing Business, The Purpose of This Handbook, Orientation & Training, Your Job Performance & Evaluations, Employment Policies, Hours, Pay, and Overtime, Time Clock Procedures, Resignations, Employment Policies, Benefits, Other Benefits, Facility Policies & Practices, Our Doors are Open to You, and an example handbook receipt.
Format: Word document download as student is meant to use this document to build their own manual