• “Certification Pet Parents Can Trust”



Virtually every industry offers a level of high quality independent certification except the pet care services industry…until now

The Professional Animal Care Certification Council (PACCC) is a 501(c)(6) non-profit created by a team of industry experts to recognize high quality providers and help them meet the challenge of educating pet parents on the value of a pet care provider’s investment in education and training. Independent certification, using testing from industry developed standards, clearly identifies the premier professional animal care providers in our industry. Both providers and pet parents benefit from the implicit distinctions a reputable and objective third party certification provides. PACCC awards three levels of certification to recognize the expansive knowledge required and basic career levels in the industry: Certified Professional Animal Care Provider (CPACP), Certified Professional Animal Care Manger (CPACM), and Certified Professional Animal Care Operator (CPACO).

Who is PACCC?

PACCC was co-founded by pet care services industry veterans, Charlotte Biggs and Susan Briggs, to provide independent certifications for industry providers. In addition to the expertise of Charlotte and Susan, PACCC is guided by an experienced Board of Directors who have been actively involved in the animal care industry and who possess proven business skills. PACCC has retained a professional, experienced testing company to assist in the development and management of the testing program for certification.

Meet the PACCC Advisory Board

Charlotte Biggs, CPACO

Co-founder | Advisory Board

Charlotte Biggs, CPACO, works with The Dog Gurus as Business Growth and Development Guru. Charlotte is also co-founder of the Professional Animal Care Certification Council (PACCC), the pet care services industry’s only independent certifying body. She also served as COO for four years for the International Boarding & Pet Services Association (IBPSA). Charlotte’s leadership in the pet care services industry, combined with her real-world expertise as the original owner and operator of Stay N Play Pet Ranch, Inc., which she and her partner founded in 1998 and grew to one of the most successful, full service, all natural and holistic pet care facilities in the country before successfully selling it in 2013, makes her a sought-after industry speaker and consultant. Charlotte is the current president and a ten-year member of the board of directors for PAWS Shelter and Humane Society which serves the Central Texas community. To expand the non-profit’s life-saving capacity and community outreach, she is currently overseeing the construction of a second shelter facility. Before entering the pet care services industry, Charlotte enjoyed a successful 20-year history in sales and marketing management in the pharmaceutical industry.

PACCC Board Member Susan Briggs

Susan Briggs, CPACO

Co-founder | Advisory Board

Susan Briggs is a Certified Professional Animal Care Operator (CPACO), author, speaker, and pet business expert. As co-founder of The Dog Gurus she brings over 18 years of experience in the pet industry with 12 years as co-owner and operator of a successful dog daycare, lodging, grooming and training business in Houston, Texas. In addition to being a co-author with Robin Bennett in publishing Off-Leash Dog Play and Knowing Dogs, Susan used her educational background in accounting and published Counting Noses: Accounting and Financial Management Guidelines for the Pet Services Industry. Susan enjoys making it easy for owners to understand the numbers side of their business so they can focus on care quality.

Lori Davis

Advisory Board

With her professional and pet industry expertise, along with a passion for pets and those who care for them, Lori Davis helps pet care businesses reach new heights of success. As the founder of Paramount Success Group, Lori embraces each client’s unique vision for the business and provides the tools, strategies, coaching and training that has proven to substantially increase overall performance, revenue, and profits. Lori’s track record of success includes experience as a small business owner, project manager, and professional coach for pet care business owners, veterinarians and staff. When she served as Director of Sales for a high-end travel company, she managed a large call center and successfully resurrected a failed custom group sales department. Lori attributes her success in the pet industry and the travel industry to strategic hiring practices, proven sales and customer service training, effective leadership and the implementation of a clearly defined sales and relationship development process.

Meet the PACCC Board of Directors

Kari Campbell, CPACO, CPACM, CPACP

Chair | CEU Committee Chair

Kari Campbell has over twenty years’ experience in the pet care industry. She is a founding member of the Normandy Project, and the Alaska League for Animal Welfare Standards, a past board member on the Anchorage Animal Care & Control Center Advisory Board and has volunteered with Friends of Pets as past president and board member. Her volunteer experience led her in 2005 to open Dog Tired K9 Activity Center in Anchorage, Alaska. Kari’s facility is a bright and vibrant place for pups to play, with the health, safety, and well-being of her guests as her top priority. Her passion is to provide the highest level of care for her clients through education, compassion, and communication. Dog Tired is dedicated to educating their staff and clients and have been long time members of the Dog Gurus, IBPSA, WIPIN, WPA, and APDT. Dog Tired is known for their innovated parent teacher organization and the events they host both for their clients and their community. Kari was born in Santiago, Chile. Her unique upbringing is matched by her unique professional experience as an accomplished opera singer, with an educational background in vocal performance. Having toured through Japan, Europe, and the United States, she has performed with several opera companies and orchestras. Although her education and singing experiences have been very rewarding, her lifelong dream has been to work with animals. She shares her life with Newton, a French Bulldog.

Stephanie Shipley, CPACO

Vice Chair | Volunteer Coordinator

Stephanie, born and raised in New Brunswick, Canada, opened her own pet care facility, Paw & Order Inc., in December 2009 after having dreamed of helping, playing, and working with dogs as a career since she was a young child.  After spending 20+ years working in the hospitality/hotel industry as a Director of Operations and Director of Human Resources for both Delta Hotels and Marriott Hotels, she welcomed the opportunity to switch her focus to providing exceptional pet hospitality.  Stephanie started training dogs to play flyball many years ago but soon became much more interested in the specialty areas of Canine Communication and Behaviour.  She is heavily involved with local dog rescue through ongoing partnerships with Dun Roamin’ Stray and Rescue, Oromocto SPCA, Transition House and Boston Terrier Rescue Canada.  She also spends much of her time conducting educational workshops on dog training, dog behaviour, responsible dog ownership, and has created and presented children’s educational programs in the local school system and the 4-H Club.  Stephanie initially set out to change the way that pet care is provided and viewed in her community by raising the bar and encouraging others to do the same.

Anna Torres-Radle, CPACO

Past Chair | Exam Committee Chair

Anna Torres-Radle is owner of Fieldstone Animal Inn in Millersville, Maryland. While living in Germany, she entered the world of dog training with Schutzhund clubs. That love for animals and hobby turned into a career in the pet care industry when she purchased Fieldstone Animal Inn in 2004. Using her twenty years of business experience, in combination with her love of pets, Anna reinvented a 40-year old “mom and pop” business into an outstanding professional pet care facility. Active in the pet care industry as a member of APDT, IBPSA, and WIPIN, as well as in her local community, she has led her local chamber’s Successful Women in Business Group plus taught marketing, incorporating technology, and entrepreneurship. Anna was the recipient of 2012 Greater Severna Park Chamber of Commerce Small Business Person of the Year award. She is the mother of two children and regularly teaches safe animal handling at local elementary schools, Boy Scout and Girl Scout troops. Anna is dedicated to continuing education in the industry for both herself and her employees, and has created a business that cares not only for pets, but owners and the demands of their busy lives.

Angie Pickren, CPACO


Angie Pickren is co-owner of Canine Cabana in Riverview, Florida. She has a Bachelor’s of Science in Zoology from The University of Florida and 20 years of experience in the animal care industry. She started her career as an animal care specialist and trainer at Busch Gardens, Tampa, working with exotic animals. Her passion for animals as well as her knowledge of animal behavior and training prompted her to expand into the pet care industry in 2008 when she co-founded Canine Cabana. She has two amazing children and strongly believes in the importance of being actively involved in her community. She supports The Riverview Chamber of Commerce Education Committee and is actively involved in local schools by providing education through classroom presentations about dog bite prevention and business development.

Tara Crouse

Board Member | Marketing Committee Chair

Tara Crouse is PACCC’s Pet Parent Board member and Marketing Professional who is responsible for providing an unbiased perspective in everything PACCC does. Tara’s passion for animals began at a young age when she would visit neighbors to play with their dogs. She’s been a pet owner since childhood and currently lives with her husband and three fur-kids in New Brunswick, Canada. Her professional work experience includes over eleven years in Marketing Consulting, eight of which have taken place at Salesforce. She enjoys collecting survey data for the Pet Care industry and has presented some of her findings at the IBPSA Pet Care Conference. Tara has also taught Marketing courses at the University of New Brunswick and worked with the local SPCA on Marketing and Education initiatives. She is passionate about the work that PACCC does and believes independent certification in the pet care industry is imperative for the safety and wellness of all pets.

Amy Hillis


Amy Hillis is Co-Founder and Managing Partner of Social Pet Hotel and Daycare, with two locations in the Charlotte, North Carolina area. She has a Bachelor’s Degree in Middle Childhood Education from Ohio University and a Master’s Degree in School Counseling from the University of North Carolina at Charlotte. During her time as a teacher and administrator, she recognized the power of differentiating instruction to meet each child’s individual needs and wanted to translate that to the pet care industry. She opened Social Pet with her husband in 2014 and has brought the Enrichment Daycare platform to the Charlotte area to help enrich the bond between dogs and their families. Amy continues to feed her passion for education by serving as the co-chair of IBPSA’s Education Committee, volunteering with Big Brothers Big Sisters of Central Carolinas, and is also currently back in graduate school at Queens University of Charlotte earning her Certificate of Leadership and Change. She lives in Ft. Mill, South Carolina with her husband, son, and 3 dogs.

PACCC Board Member Beth Jones

Beth Jones, CPACO

Board Member

Beth Turner Jones is the owner operator of the Hill Country Pet Ranch, a full service pet care facility outside of Boerne, Texas. Beth has been involved in the dog business since 1990, owning, breeding, training and showing Labrador Retrievers. Beth is also a licensed attorney and certified public accountant. Taking note of the growth in the pet market as a consumer, recognizing that a pet care facility was not only an excellent business opportunity but also more fun that taxes, Beth retired from a full time tax practice as a KPMG tax partner to design and build the Pet Ranch from the ground up. She has operated the Pet Ranch for over 16 years. As a licensed business professional, Beth has always appreciated the value of continuing education and professional standards. She has been active in the pet care industry as a member of the Pet Care Services Association, IBPSA, APDT, Responsible Pet Owners Association, the Texas State Bar Animal Law section, and the Heart of Texas Labrador Retriever Club.

Gray Moore, CPACM

Board Member

Gray Moore, CPACM, president and founder of Dog Tired Pet Services, was one of the first Certified Professional Animal Care Managers in the world. Her pet care facility in Charleston, South Carolina, is the only one to offer Doggy Daycare 2.0. Gray understands the importance of excellence in pet care and has been leading the industry in Charleston through her commitment to safety and education. The entire staff at Dog Tired is put through rigorous training on dog body language, is certified by PetSaver for emergency pet care, and participates in consistent, continuing education courses. Gray is a member of the International Boarding & Pet Services Association (IBPSA)  and is a charter member of The Dog Gurus. She is PetSaver certified, PACCC certified, and is an active member of her community. Gray’s life time of volunteer work with animals includes serving as president of the 4-H Club, working with seals and sea lions at the River Banks Zoo, and caring for orphaned and injured wildlife at Carolina Wildlife Care. In addition to volunteering for animal shelters across the U.S., she also trains and shows Thoroughbred horses and Jack Russell terriers. Gray is passionate about educating the public on the importance of being PACCC certified and creating an awareness of safe and quality pet care. She has lived in the Charleston area for over 15 years and graduated from Park University, in Parkville, Missouri, with a BA in Biology in 2002.

Michelle (Mickey) Sparacino, CPACM

Board Member

Michelle (Mickey) Sparacino, CAPCM, is co-owner of Central Bark Landover, in Landover, Maryland, which is part of the Central Bark franchise providing dog daycare, sleepovers, grooming, and training. She is also the owner of On Track Operations & Training offering business operations and staff development consulting services. Mickey began her career in higher education and has significant experience in testing and credentialing, including the delivery of the Medical College Admission Test (MCAT), the Graduate Management Admission Test (GMAT), and other standardized assessments and certification programs. Throughout her career in education, Mickey simultaneously nurtured her passion for pet care by working in a veterinary hospital and becoming a pet first aid and CPR instructor. Mickey is a native Washingtonian, but like a typical Washingtonian, has lived, worked, and attended school in DC, Maryland, and Virginia. Her alma maters include the University of Maryland at College Park and The George Washington University for her undergraduate and graduate degrees respectively. In addition to her PACCC certification, she holds several other certifications in marketing and human resources. She also earned her certificate as a Credentialing Specialist from the Institute for Credentialing Excellence. Mickey currently resides with her family in Maryland, including one very important human, her dogs, Chopper and Rio! (the exclamation is not a typo), and her horse, Tag.

PACCC Board Member Jessica Zellmer

Jessica Zellmer, CPACO

Board Member

Jess Zellmer and her husband Dave found their passion for pet safety as owners of Paws in Motion, a Dog Daycare and Boarding Facility in King George, Virginia. Their center specializes in offering small playgroups with ample human interaction and highly individualized care for canine and feline guests. She has previously served on the board of the King George Animal Rescue League and volunteered as a foster family for ACES, Another Chance for English Setters. In addition to her career in pet care, Jess holds a Doctoral Degree in Audiology and has worked in the hearing healthcare field for over 15 years. She combines her love of business and education as a Territory Manager for the largest global provider of hearing solutions. In this role, she works closely with hearing care professionals to build business by helping them achieve maximum benefit for patients utilizing the latest technology and testing techniques. Jess looks forward to bringing her business development expertise to help build awareness of PACCC in the pet care community.

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