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4.25 CEU Communication Skills for Pet Care Professionals - Approved CEUs

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The following programs are approved by PACCC for continuing education credits if you are currently certified. The following reflects the number of CEUs available for each of the sessions. These programs are offered by third-party education providers. For information, price, and how to register, please follow the links as indicated.

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4.25 CEU Communication Skills for Pet Care Professionals

Photo of 4.25 CEU Communication Skills for Pet Care Professionals
Communication Skills for Pet Care Professionals Presenter: The Dog Gurus Website: https://www.thedoggurus.com/
Biography

Pet Care Professionals will learn to have confidence communicating openly and honestly with co-workers, supervisors and clients. At the end of the course you will:

*Have a clear understanding of the basic skills and components required for effective professional communications.
*Learn steps you can take to contribute to a positive and open communication culture in your work environment.
*Improve your understanding of verbal communication including body language and vocal components.
*Know the words and language to use to keep customers happy and contribute positively to good teamwork.
*Learn to communicate professionally in written forms for excellent customer service while facilitating high quality team pet care.
*Contribute to a healthy communication culture by understanding the priority and timing of internal communication.
*Confidently use your communication skills to avoid, prevent escalation or resolve conflict in the work environment.
*Use assertive communication, validation and negotiation techniques for improved teamwork and customer satisfaction.

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