PACCC: Professional Animal Care Certification Council
Special thank you to the following PACCC CEU providers for their quality CEU programs. To quickly identify programs provided by these sponsors, use the convenient Search Category dropdown, below.
If you are currently certified, PACCC approves the following programs for continuing education credits. Third-party education providers offer these programs. For information, price, and how to register, please follow the links above.
Don’t see a program you feel should be approved? Visit the Program Application page and submit it for approval.
Click on the links below to filter:
Pet Care Professionals will learn to have confidence communicating openly and honestly with co-workers, supervisors and clients. At the end of the course you will:
*Have a clear understanding of the basic skills and components required for effective professional communications.
*Learn steps you can take to contribute to a positive and open communication culture in your work environment.
*Improve your understanding of verbal communication including body language and vocal components.
*Know the words and language to use to keep customers happy and contribute positively to good teamwork.
*Learn to communicate professionally in written forms for excellent customer service while facilitating high quality team pet care.
*Contribute to a healthy communication culture by understanding the priority and timing of internal communication.
*Confidently use your communication skills to avoid, prevent escalation or resolve conflict in the work environment.
*Use assertive communication, validation and negotiation techniques for improved teamwork and customer satisfaction.
