Conference

Getting people hyped to learn about infection control can be challenging. Annette knows, she’s worked in infection control for the animal care industry for over a decade. As an educator on the subject, she’s written articles for trade publications and presented at conferences. While it’s her passion, as those on the receiving end of her vigorous texts and emails about infectious diseases can confirm, she also understands that when someone is presented with the option of attending an educational course on increasing revenue versus one on infection control, the former probably wins. But what if revenue is inextricably linked to infection control? The economic impact of the last several months would indicate that certainly may be the case. From global economies, to local revenues, to your animal care facility’s bottom line, the spread of infectious disease can have a profoundly painful financial impact. Are you ready for the next outbreak? Join Annette for lessons learned over the past several months and how to make sure your business is ready to survive and thrive in the new normal.

Done right, dog walking can be a very lucrative service, whether as a standalone business or an addition to your boarding or daycare offerings. In this talk, Dog Walking Academy and dogbiz founder Veronica Boutelle shares nearly 20 years of expertise helping dog care pros run successful dog walking endeavors. Veronica reveals the common errors responsible for revenue loss and stress, and outlines the most critical pricing, policy, and staffing keys to dog walking success.

One of the scariest realities of caring for dogs and cats in a pet care business is the pet escape risk. There can often be hidden escape paths throughout a facility that the business owner and manager may not see or think about until it’s too late. Even with tight security measures, the reality is that there are many variables out of the business owners and manager’s control that can lead to an escaped pet. Kennelwood Pet Resorts would like to share our experiences and things we have learned in our 46 year history regarding prevention measures and escape pet protocol.

The most successful companies in the world are using radically new membership model approaches to build better and more successful businesses. So how does this impact the owners of pet based businesses? This presentation will highlight how business owners can implement membership programs to grow revenue, give their clients the absolute best experience, improve safety and lower staff turnover.

A historic pandemic made clear that infectious diseases are spread through the air, something that many in animal care were already well aware of thanks to canine cough. It also brought sharply into focus that animal care is inextricably linked to caring for the health of humans as well and that many of the infection control changes made in the wake of COVID-19 should be the new normal. This session will tackle infection control strategies you need in place now and for the future