Conference

Join us for an interactive case study of three tough calls made at ABC Pet Resort & Spa. We will navigate through branching scenarios for each case and follow-up with the tried-and-true system used at ABC for each scenario. Then, we will move theory to practice by using ABC’s three-step system to collectively discuss strategies to handle the tough calls that many of our IBPSA audience members have probably dreaded and even feared.

Having owned and operated a full-service pet care facility for fifteen years Charlotte recognizes that achieving the sales results you need is essential to the life and growth of your business. For all business owners, the ability to add additional revenue streams is good for their bottom line. In the pet care services industry, the ability to add additional services that will add to the pet’s positive experience during its stay with you is also of great value to the pet’s owner. This combination of value to the pet’s owner and improved quality of the pet’s experience while in your care is a powerful reason to consider providing add-on services. Charlotte will share specific services that are popular and profitable as well as address the challenge of how you add these services without increasing your cost of labor.

Pet services are back and demand is high! The key question is should you stick with the typical service model or plan for the future? Join Susan Briggs, co-founder of The Dog Gurus, as she shares insights on the business benefits of enrichment, Daycare 2.0, memberships and virtual services in the post COVID world.