IBPSA
1 CEU Let’s Talk Dog Behavior: A Foundation for Transparent Client Communications
Biography
Honest client communication is essential in the pet care industry. Often inappropriate dog behaviors are overlooked, misrepresented, or undisclosed to pet parents. Lack of communication can erode your companies culture, contribute to staff turn over and damage your business’ reputation. Kari Campbell is excited to share her tips for building the foundation for transparent client communications.
1 CEU Let’s Walk! The Keys to a Successful Dog Walking Business Part 1
Biography
Done right, dog walking can be a very lucrative service, whether as a standalone business or an addition to your boarding or daycare offerings. In this talk, Dog Walking Academy and dogbiz founder Veronica Boutelle shares nearly 20 years of expertise helping dog care pros run successful dog walking endeavors. Veronica reveals the common errors responsible for revenue loss and stress, and outlines the most critical pricing, policy, and staffing keys to dog walking success.
1 CEU Let’s Walk! The Keys to a Successful Dog Walking Business Part 2
Biography
Done right, dog walking can be a very lucrative service, whether as a standalone business or an addition to your boarding or daycare offerings. In this talk, Dog Walking Academy and dogbiz founder Veronica Boutelle shares nearly 20 years of expertise helping dog care pros run successful dog walking endeavors. Veronica reveals the common errors responsible for revenue loss and stress, and outlines the most critical pricing, policy, and staffing keys to dog walking success.
1 CEU Lost Pet Protocol and Prevention
Biography
One of the scariest realities of caring for dogs and cats in a pet care business is the pet escape risk. There can often be hidden escape paths throughout a facility that the business owner and manager may not see or think about until it’s too late. Even with tight security measures, the reality is that there are many variables out of the business owners and manager’s control that can lead to an escaped pet. Kennelwood Pet Resorts would like to share our experiences and things we have learned in our 46 year history regarding prevention measures and escape pet protocol.
1.5 CEU Marketing Calendar Workshop
Biography
During this session, we will help attendees create a social media plan that will include various items like pet holidays, educational topics for their clients, and posts featuring/celebrating staff members. We’ll also discuss ways to have more fun with their dog photos (i.e. Tongue out Tuesday, Tik Tok Thursday, Sunday Funday, etc.). They’ll be able to leave with a general social media plan, checklists for things to guide them in future planning, and a list of resources if they want to learn more (books, podcasts, etc.).
1 CEU Membership Models: Build brand loyalty, creative passive income, and give your clients an exceptional experience!
Biography
The most successful companies in the world are using radically new membership model approaches to build better and more successful businesses. So how does this impact the owners of pet based businesses? This presentation will highlight how business owners can implement membership programs to grow revenue, give their clients the absolute best experience, improve safety and lower staff turnover.
1 CEU No Going Back: The Now and Future of Infection Control in Animal Care
Biography
A historic pandemic made clear that infectious diseases are spread through the air, something that many in animal care were already well aware of thanks to canine cough. It also brought sharply into focus that animal care is inextricably linked to caring for the health of humans as well and that many of the infection control changes made in the wake of COVID-19 should be the new normal. This session will tackle infection control strategies you need in place now and for the future
1.5 CEU Onboarding by Blue Water Learning
1.5 CEU Perfect Pricing
1.5 CEU Pet Care Service Provider Wellness
Biography
Employee wellness is a hot topic, but what is it? When you think of employee wellness terms like the following may come to mind: Compassion Fatigue, Burnout and Suicide Awareness. While Veterinarians tend to get the most “attention” around these topics, they affect everyone in any veterinary position. The first step in diagnosing and treating any condition, just like in veterinary patients, is understanding what exactly something is. What is Compassion Fatigue? How is it different than burnout? What can be done to anticipate and manage how our industry impacts us on a psychological and physical level? All of these things and more will be answered in this engaging session. Self-care is at the center of surviving this industry. In the words of your friendly flight attendants: “please ensure you secure your own oxygen mask, before helping those around you secure theirs”.
1 CEU Positive Reinforcement: It’s for People Too
Biography
Increasing staff engagement and overall employee moral through strategic and thoughtful reinforcement beyond a paycheck.
1 CEU Protect Your Brand, Expand Your Business
Biography
Protecting your brand is an integral part of building, maintaining, and expanding your business. While the importance of brand protection is vaguely known to most business owners, only a few invest in legally protecting their brands, whether it is the name, logo, and/or slogan of their business, goods and/or services. Attend this seminar to get a deeper appreciation and understanding of trademark and copyright law and learn the benefits of proactively utilizing intellectual property law to safeguard your brand, especially in the pet industry. There will also be a brief discussion on the importance of proper contracts to enable your business to reach the next level.
1 CEU Protecting your business when cancel culture strikes
1 CEU Reduction of stress levels and mitigation of nuisance behaviors without the use of fear, pain, or intimidation
Biography
Ways to lower FAS in dogs and other boarding and daycare animals, mitigate problem behaviors such as excessive barking, urination and defecation, chewing, hyperactivity. Use force free methods to successfully obtain results and create a happier and healthier environment.
1.5 CEU Resilience is Not a Word
Biography
The pet services industry has changed exponentially over the past 25 years as have the views of pet parents in our respective communities and both will continue to change for the next 25+ years. The Keynote Session will focus on some of what the pet care industry has endured over the past decade, acknowledge all that we have accomplished to become the respected resource for pet parents when they needed us the most, and take a quick peek into what’s to come. Resilience is a significant component of every single thing that we do in our businesses each day yet we often fail to recognize and celebrate our ability to overcome obstacles before the next one lands directly in our path. It’s time to change that!
1.5 CEU Rinse + Repurpose Content: Save Time and Sanity by Developing Social Media Content from Collateral You Already Have
1.5 CEU Safe ways on how to lead ore than one dog at a time!!
1 CEU Safety: Back Safety and Lifting
Biography
When it comes to back safety and lifting the force is against you! Teach your staff the proper way to lift and how to prevent back injuries with this informative, instructional presentation.
1 CEU Safety: Cold & Heat Stress Program
Biography
Cold & Heat stress can affect any human or animal at anytime. Do you know the signs to look for? Factors that may increase risk of cold & heat stress? How to prevent it? This manual will help you and your staff stay safe & recognize the signs & symptoms of cold & heat stress.