IBPSA
1 CEU The Rosetta Bone: Decoding Canine Social Language
Biography
The Rosetta Bone course delves into decoding the mysteries of canine social dynamics. Relearn the complex social language used by dogs to communicate with the world around them. Sessions will introduce understanding of The Rosetta Bone code, applications for using the Rosetta Bone in the everyday work of the Pet Professional, Kennel Operator, Dog Daycare, Trainer, Groomer, Walker, and personal companion dogs. As the role of the dog in our culture has changed- so has the need for new ways to look at their language and social cues- The Rosetta Bone offers this deeper look.
1.5 CEU The Secret to Finding Freedom and Financial Success in Your Pet Business
Biography
Does your pet business depend on your presence to operate successfully? Are you still working for the financial leftovers from the business rather than taking home a six-figure salary? If yes, then don’t miss Susan’s session and learn the one key change you can make that leads to greater financial success and freedom for you.
1.5 CEU The time is NOW – Protecting your facility from dog flu (and other infections)
Biography
Dog flu. Kennel cough. Ringworm. Over recent years, these infections have caused major problems for dog boarding and daycare facilities. Dog flu continues to march across the United States, with many facilities experiencing huge outbreaks, resulting in many sick dogs and sometimes dog deaths. In addition, these events can force temporary or permanent closure of facilities. This talk will address steps every facility should take to protect themselves from dog infections and outbreaks, breaking down key protocols and approaches to allow for immediate implementation in your facility.
1 CEU Think Visual
Biography
After such a crazy year, everyone is looking at new ideas on how to bring their teams together. This 60-minute class will introduce ideas on how to creatively solve problems, while keeping teams engaged.
1.5 CEU This is a Career! Leveraging Paths to Advancement in Well Pet Care
1.5 CEU Timelines and Techniques for Interview Process Best Practices
1.5 CEU To Groom or Not to Groom
1 CEU Top 10ish toxins affecting dogs and cats
1 CEU Tough Calls: Handling Pet Health Concerns in Well Pet Care
Biography
Join us for an interactive case study of three tough calls made at ABC Pet Resort & Spa. We will navigate through branching scenarios for each case and follow-up with the tried-and-true system used at ABC for each scenario. Then, we will move theory to practice by using ABC’s three-step system to collectively discuss strategies to handle the tough calls that many of our IBPSA audience members have probably dreaded and even feared.
1 CEU Training New Hires to Succeed
Biography
Managing and training daycare staff is time consuming and continuous. This presentation will highlight Doglando training practices that can be implemented by a variety of dog daycare models. Teena Patel will demonstrate how to ensure new staff are successfully trained and then given the ability to reinforce practices that already exist.
1.5 CEU Understanding Your Financials
Biography
Where are we now? Macroeconomic events impacting the pet care industry. Where are you now? Take your pulse… Cash Flow, Balance Sheet and Income Statement. How to build a solid foundation for Growth both financially and operationally?
1 CEU Value of Add-on Services to Your Pet Care Business
Biography
Having owned and operated a full-service pet care facility for fifteen years Charlotte recognizes that achieving the sales results you need is essential to the life and growth of your business. For all business owners, the ability to add additional revenue streams is good for their bottom line. In the pet care services industry, the ability to add additional services that will add to the pet’s positive experience during its stay with you is also of great value to the pet’s owner. This combination of value to the pet’s owner and improved quality of the pet’s experience while in your care is a powerful reason to consider providing add-on services. Charlotte will share specific services that are popular and profitable as well as address the challenge of how you add these services without increasing your cost of labor.
1 CEU Want to be #1? Be Unique!
Biography
In this fast-paced world, many businesses get lost in the background of people’s lives. Small businesses have to work extremely hard to make sure they stay in front of their potential clients. One of the best ways to stay relevant is to be unique in what they do! Many pet businesses provided the same style services, but simple changes can set them apart by highlighting simple things.
1.5 CEU We Tried that Once
1 CEU Web Marketing 101: Simple Keys to Unlocking Maximum Profitability
Biography
The biggest challenge I have is Web Marketing – it’s hard to tell who’s real and who isn’t. And even harder to decide what to do myself or hire out. Everyone pretends to have a magic formula that can drive leads. It’s difficult to know what ACTUALLY works.” So here’s the good news. Doug Schatz will provide a coaching session designed to help you understand everything from basic Website fundamentals, up to more intricate, new, and timely strategies. Join Doug as he provides tips, secrets, answers and more!
1.5 CEU What is your time worth? Do you really know?
1 CEU What Petcare Operators Think
Biography
This session will review the findings of two surveys, one that was conducted to capture the opinions of Pet Parents and the other for best practices and common processes of Pet Care Providers
1 CEU What’s New & Trending in Pet Care Services?
Biography
Pet services are back and demand is high! The key question is should you stick with the typical service model or plan for the future? Join Susan Briggs, co-founder of The Dog Gurus, as she shares insights on the business benefits of enrichment, Daycare 2.0, memberships and virtual services in the post COVID world.
1.5 CEU Why would anybody need a dog lawyer
1 CEU Winning in the gig economy: Co-opetition between facility based and in-home pet services
