Course, Program, or Certification
6 CEU Fear Free Pet Sitter Certification Program
Biography
Unlike any other pet professional, pet sitters spend an extended period of time with the animals they care for, giving them an intimate and unique glimpse into animals’ home lives. Because of this, pet sitters can readily identify opportunities for improvement and spot emerging behavior concerns, enrichment opportunities, and other areas that might otherwise go unnoticed. This course will equip pet sitters with a scientifically sound knowledge base in animal body language, dog walking, behavior and training basics, enrichment, home life, travel, administering medications, and more so that they can offer top-level Fear Free care to pets and provide owners with basic support and advice. The Fear Free Certified® pet sitter will be empowered to help educate pet owners on reading dog and cat body language and provide ideas for how enrichment and training can be incorporated into the pet’s environment and routine, promoting not only a calmer pet-sitting stay but also a richer, more fulfilling life. We’ll cover everything from the very first greeting of a pet to creating calmer leash walks to delivering medications in a Fear Free manner and much more!
This course was written by Mikkel Becker, Lead Animal Trainer for Fear Free Pets, CBCC-KA, CDBC, KPA CTP, CPDT-KA, CTC, Fear Free Certified, co-author of From Fearful to Fear Free.
2.75 Feline Fundamental
Biography
-The ABCs of C-A-T -If You’re Bitten or Scratched -Nose-to-Tail Wellness Check -Insights Into the 5 Feline Senses – How to Break Up a Cat Fight -Administering Medication: Pills -How to Properly Greet a Cat -Towel-Wrapping Techniques -Administering Liquid Medicine -Cat-Human Communication -Proper Litter Box Cleaning -When to Take a Cat to the Vet -Cat-Cat Communication – Litter Box Types -How to Trim a Cat’s Nails -Cat-Dog Communication -All About Hairballs -Safe Car Transportation -Cat Face Geometry Theory -Tips for Proper Food Storage -Tips for Cats in Hotel Stays
8 CEU Feline Pet Care Provider Certification
Biography
This course covers basic feline anatomy and physiology. Discusses virtual assessment of a feline: normal versus abnormal. Basic feline behaviors. Safety and handling techniques for felines in a boarding environment. Feline health as it relates to environment, nutrition, and basic emergencies.
8 CEU Feline Pet Care Specialist Certification
Biography
This course builds upon the information learned in the Feline Pet Care Provider course. This course expands the student’s knowledge of intake policies and records, medical emergencies and first aid, geriatric and special needs pets, commonly seen medical problems, medications, nutrition and client relations.
3 CEU HAZCOM Training
Biography
This program prepares the pet care service provider to understand, work with, identify dangers of, and protect staff and pets from exposure to harmful chemicals. This program meets OSHA standards. Curriculum includes: General responsibilities, training requirements for staff, protective equipment, chemical exposure and first aid, labeling, and safety data sheets.
Format: PPT presentation, PDF student manual, online exam
1.5 CEU Hiring for In-Home Pet Professionals
Biography
A free four-part video training series to help you Prepare yourself and your business for employees, Source the best candidates, improve your Interview skills to get the answers you need, and Onboard your perfect new team member.
1.5 CEU How to Create a Dog School Program
1 CEU How to Fail a Dog Without Alienating the Owners and Other Difficult Conversations
Biography
Course/Program Content Description:
How do you balance honesty about the dogs with the sensitive feelings of the pet parent in a way that doesn’t completely open you up to harassment or negative publicity? Learn the ins and outs of effective communication about evaluations and other touchy issues when you have challenging information to share. In this session, you’ll discover how you define your evaluation process determines the ease of talking to your client, the importance of practicing your conversations in advance, strategies to keeping your clients happy even when you have difficult news to tell them, words to use and avoid, why talking less is sometimes better, and ways to allow the owner to listen better.
Format: In-Person Presentation or Course
1 CEU How to get more new client calls from Google
Biography
“How do I get on Page One?” It seems that just about every IBPSA member wants the answer to this question. And yes, Page One exposure means new customers and higher retention of existing clients. Luckily, Market Hardware’s Doug Schatz is ready to share the must do’s for pet care businesses! Join him as he helps you answer the most important questions for winning more new client calls from Google!
2 CEU HR Manual
Biography
This HR Manual is composed of 51 pages that assist the business owner is developing a comprehensive HR program/manual for employees. Subjects covered include: Welcome Letter, Our Mission, Our Way of Doing Business, The Purpose of This Handbook, Orientation & Training, Your Job Performance & Evaluations, Employment Policies, Hours, Pay, and Overtime, Time Clock Procedures, Resignations, Employment Policies, Benefits, Other Benefits, Facility Policies & Practices, Our Doors are Open to You, and an example handbook receipt.
Format: Word document download as student is meant to use this document to build their own manual
0.5 CEU Intro to Safe Handling
Biography
-Intro to Safe Handling -Safe Handling: Equipment -How to Hold a Leash
12 CEU Knowing Dogs 101
Biography
Knowing Dogs is an interactive staff training product based on content from Robin Bennett and Susan Briggs’ best-selling book, Off Leash Dog Play. This two-volume training resource is designed for pet care center management to train all staff members on safe dog interactions and group play.
Knowing Dogs 101: Dog Language
Body Language Basics
Human & Dog Greetings
Dog Emotional States
Dogs in Stress
Dog Aggression
Leadership
Human & Dog Social Interactions
Knowing Dogs provides you with:
Consistent technical dog knowledge and handling skills training for Pet Care Provider new hires
Timely self-study training for one new hire or a small group
Valuable time saving delivery using self-study narrated DVDs
Minimize staff injuries and accidents as providers learn safe handling and dog language basics
Healthier and happier dog guests as staff recognize early warnings of dog discomfort
Safer and more easily managed dog social play groups by trained leaders that understand play behaviors and use proactive management skills
Confirmation of learning comprehension with program assessment and module evaluations
Hands-on activités and shift tips that transfer skills learned to the job
Standardized training for your staff
Format: Online
12 CEU Knowing Dogs 201
Biography
Knowing Dogs is an interactive staff training product based on content based from Robin Bennett and Susan Briggs’ best-selling book, Off Leash Dog Play. This two-volume training resource is designed for pet care center management to train all staff members on safe dog interactions and group play. Knowing Dogs 201 is focused on group play.
Knowing Dogs 201: Group Play
Play Behaviors
Leadership Part 1
Leadership Part 2
Leading Playgroups
Dogs in Stress
Dog-to-Dog Aggression
Dog-to-Dog Greetings
Knowing Dogs provides you with:
Consistent technical dog knowledge and handling skills training for Pet Care Provider new hires
Timely self-study training for one new hire or a small group
Valuable time saving delivery using self-study narrated DVDs
Minimize staff injuries and accidents as providers learn safe handling and dog language basics
Healthier and happier dog guests as staff recognize early warnings of dog discomfort
Safer and more easily managed dog social play groups by trained leaders that understand play behaviors and use proactive management skills
Confirmation of learning comprehension with program assessment and module evaluations
Hands-on activités and shift tips that transfer skills learned to the job
Standardized training for your staff
Format: Online
1 CEU Managing Geriatric and Special Needs Pets
Biography
In this session Charlotte will address the geriatric pet and the different types of special needs pets that will require additional attention and care while in your care. She’ll present processes and procedures for tracking that care, veterinary communications and what to do in case of an emergency. Lastly, how do you decide what type of special needs pets you will accept, if any and those you cannot accept.
Format: In-Person Presentation or Course
8 CEU PackPro Training
Biography
Body Language & Communication, Group Management
8 CEU Pet First Aid & CPCR For Pet Care Professionals
Biography
Designed by Pet Safety Crusader™ Denise Fleck with Pet Sitters International, this course focuses on pet first aid and cardio pulmonary cerebral resuscitation (CPCR) as it applies to professional pet sitters and pet-care professionals and instructs students in how to respond in an emergency until they are able to obtain veterinary care. “Pet First Aid and CPCR for Pet Care Professionals” is ideal for pet sitters at all stages of business.
7 CEU PetSaver® Training
Biography
Premier 8-hour class including CPR techniques, first aid skills, dental care, senior care and health & wellness information for dogs and cats. Additionally, the class includes our PetSaver™ 40-page handbook and upon successful completion, each participant will receive a certificate and wallet card. Sometimes the unexpected happens…Will you be prepared to take action when it does?
In-Person Presentation or Course
12 CEU Proactive Profitability in Today’s Economy Master Class
Biography
The Proactive Profitability in Today’s Economy Master Class will help dog training business owners create a solid foundation to:
• Find the time and commitment to work on (not just in) your business every week
• Set profitable pricing to increase revenues and your pay
• Market to the customers that appreciate your brand and are willing to pay for your services
• Create a sustainable pet business with a strong team that can operate without you
• Ensure your business survives the tough economic times of today
2 CEU ProPetHero Pet First Aid & CPR Certification
Biography
ER Veterinarian Pet First Aid & CPR Certification
Format: Online Presentation of Course