Conference
1 CEU A Recipe for Success from Pioneers in Pet Care
Biography
After 25 years in business, we want to share the things that have helped us grow and thrive over the years. From the ways we differentiated ourselves in the beginning, to ways that we still innovate today, our presentation will inspire attendees to bring back new ideas to improve employee relations, create financial stability and to craft that “Wow!” experience for customers.
1 CEU Adding on to Your Fur-nancials: Exploring Revenue Streams Beyond Boarding and Daycare
1.5 CEU Are you and your business ready for a general manager
1 CEU Behavioral Medications: What Daycare Staff Need to Know
Biography
Behavioral medications are being used more commonly in the veterinary field, and for good reason! Behavioral medications can be the thing that allows a family to keep their beloved dog. This presentation will cover general types of behavioral medication, myths and facts surrounding them, what are things that daycare staff should know about veterinary behavioral medications, and what things they should watch for in the pets in their care.
1 CEU Best Cleaning Practices & why they work
Biography
The goal of this class is to share ideas with owners & managers on how to get the cleaning results you’re looking. This talk will be about best practices in Odor Control, Disinfection, and Spot Cleaning. How to do it for the least amount of time and money while creating a healthy environment for the animals in your care.
1.5 CEU Best Practices for Progressive Discipline and Termination
1.5 CEU Brand protection for pet businesses with a special segment on social media
Biography
Discussions on business, contract, trademark, and copyright laws as they relate to pet businesses.
1 CEU Bringing in more customers and building your brand with FB Ads
9 CEU Business Breakthrough Workshop
Biography
This is the Workshop you need to plan your way forward in the post-covid world of inflation, wage increases, and staff shortages! Your business can still thrive…we will show you how! Bring your key staff and go home with specific plans for hiring new team members, updating your pricing, and adding profitable activities to your business. Be ready to soar!
1 CEU Business Financials – Which Numbers you Should Be Paying Attention To (Tues)
1 CEU Canine Body Language and Social Behavior: A Veterinary Behaviorist’s Perspective
Biography
Understanding social behavior and body language is important for the smooth running of a daycare. This presentation will review body language and social behavior commonly seen in the daycare environment, what they may indicate from a veterinary behavior perspective, and how to determine whether the behaviors are appropriate or may indicate a deeper concern.
1 CEU Click! Developing Rewards-Based Pay for your Operations Team
Biography
Join us for an interactive case study of the rewards-based compensation system at ABC Pet Resort & Spa. Together we will identify measurable expectations that either save or make your company money; analyze and assign monetary rewards for these items; and finally, set up an easy-to-use tracking system for inspection. Audience members will gain tools to help them increase employee engagement, decrease expenses and delegate responsibilities throughout the team.
1.5 CEU Client Relations Best Practices
1.5 CEU Common HR Pitfalls: How to Avoid Fines and Lawsuits
Biography
It’s a litigious world we live in, and not just for clients. Did you know that the most common reason that OSHA or the DEA show up at practices is due to a disgruntled employee? Did you also know that just because you live in an at-will state doesn’t mean that you cannot be sued for terminating someone? There are a lot of misconceptions when it comes to human resources in practice, and a lot of illegal things that you may be doing.
1.5 CEU Communication That Hits the Mark! (Tues)
1 CEU Creating a Feasibility Study and Business Plan In Order to Obtain Financing for your Pet Care Facility
Biography
Business Owners face many challenges when creating, expanding, or purchasing a pet care facility. Although the business plan is one of the most well-known documents needed to obtain financing, the feasibility study may be just as important. A feasibility study provides the quantitative documentation that the business venture has been thoroughly investigated. The feasibility study and the business plan should be written after conducing thorough research and critical thinking, and conveyed in formats that others can understand. Both documents can then be used to convince investors or banks that investing in your facility is a wise choice. This presentation will explore the two documents through examples targeted to pet care facility owners.
1.5 CEU Creating an Employee Wellness Program to Attract and Retain
Biography
As business owners we tend to put our focus on the profitability and operations of our organizations. Statics show that a business that focuses on their number one asset (staff) see higher profitabilities than those that focus on profits first. This workshop will walk leadership members through the keys to employee wellness, provide resources and a wellness plan to implement following the session.
1.5 CEU Creating Magic – Delivering a Shareworthy Customer Experience
Biography
Growing your customer base is one of the most challenging aspects of being a Boarding and Pet Services business owner. What if you could have your customers do it for you? In this session, you will learn how to harness the power of Word of Mouth by creating customer experiences that will have your customer doing the work for you!
1.5 CEU Dead Man Walking: Realistic Succession Planning (Tues)
