Conference
1 CEU Canine Body Language and Social Behavior: A Veterinary Behaviorist’s Perspective
Biography
Understanding social behavior and body language is important for the smooth running of a daycare. This presentation will review body language and social behavior commonly seen in the daycare environment, what they may indicate from a veterinary behavior perspective, and how to determine whether the behaviors are appropriate or may indicate a deeper concern.
1 CEU Click! Developing Rewards-Based Pay for your Operations Team
Biography
Join us for an interactive case study of the rewards-based compensation system at ABC Pet Resort & Spa. Together we will identify measurable expectations that either save or make your company money; analyze and assign monetary rewards for these items; and finally, set up an easy-to-use tracking system for inspection. Audience members will gain tools to help them increase employee engagement, decrease expenses and delegate responsibilities throughout the team.
1.5 CEU Client Relations Best Practices
1.5 CEU Common HR Pitfalls: How to Avoid Fines and Lawsuits
Biography
It’s a litigious world we live in, and not just for clients. Did you know that the most common reason that OSHA or the DEA show up at practices is due to a disgruntled employee? Did you also know that just because you live in an at-will state doesn’t mean that you cannot be sued for terminating someone? There are a lot of misconceptions when it comes to human resources in practice, and a lot of illegal things that you may be doing.
1.5 CEU Communication That Hits the Mark! (Tues)
1 CEU Creating a Feasibility Study and Business Plan In Order to Obtain Financing for your Pet Care Facility
Biography
Business Owners face many challenges when creating, expanding, or purchasing a pet care facility. Although the business plan is one of the most well-known documents needed to obtain financing, the feasibility study may be just as important. A feasibility study provides the quantitative documentation that the business venture has been thoroughly investigated. The feasibility study and the business plan should be written after conducing thorough research and critical thinking, and conveyed in formats that others can understand. Both documents can then be used to convince investors or banks that investing in your facility is a wise choice. This presentation will explore the two documents through examples targeted to pet care facility owners.
1.5 CEU Creating an Employee Wellness Program to Attract and Retain
Biography
As business owners we tend to put our focus on the profitability and operations of our organizations. Statics show that a business that focuses on their number one asset (staff) see higher profitabilities than those that focus on profits first. This workshop will walk leadership members through the keys to employee wellness, provide resources and a wellness plan to implement following the session.
1.5 CEU Creating Magic – Delivering a Shareworthy Customer Experience
Biography
Growing your customer base is one of the most challenging aspects of being a Boarding and Pet Services business owner. What if you could have your customers do it for you? In this session, you will learn how to harness the power of Word of Mouth by creating customer experiences that will have your customer doing the work for you!