The Dog Gurus

Make the same benevolent leadership model used with the dogs work for your staff. You’ll learn the multiple roles of an effective leader and the top tools you need in your manager’s toolbox to effectively manage and lead your team without the drama.

Course/Program Content Description:
What could be more fun than puppies? And making them a profitable part of your business should be a no-brainer. Learn how to create a special program you can offer just for the puppies. This session will cover the important considerations about puppy development, key considerations on handling and socializing puppies, house training tips, class structure and format, and pricing options.
Format: In-Person Presentation or Course

Course/Program Content Description:
How do you balance honesty about the dogs with the sensitive feelings of the pet parent in a way that doesn’t completely open you up to harassment or negative publicity? Learn the ins and outs of effective communication about evaluations and other touchy issues when you have challenging information to share. In this session, you’ll discover how you define your evaluation process determines the ease of talking to your client, the importance of practicing your conversations in advance, strategies to keeping your clients happy even when you have difficult news to tell them, words to use and avoid, why talking less is sometimes better, and ways to allow the owner to listen better.
Format: In-Person Presentation or Course

Knowing Dogs is an interactive staff training product based on content from Robin Bennett and Susan Briggs’ best-selling book, Off Leash Dog Play. This two-volume training resource is designed for pet care center management to train all staff members on safe dog interactions and group play.

Knowing Dogs 101: Dog Language

Body Language Basics
Human & Dog Greetings
Dog Emotional States
Dogs in Stress
Dog Aggression
Leadership
Human & Dog Social Interactions

Knowing Dogs provides you with:

Consistent technical dog knowledge and handling skills training for Pet Care Provider new hires
Timely self-study training for one new hire or a small group
Valuable time saving delivery using self-study narrated DVDs
Minimize staff injuries and accidents as providers learn safe handling and dog language basics
Healthier and happier dog guests as staff recognize early warnings of dog discomfort
Safer and more easily managed dog social play groups by trained leaders that understand play behaviors and use proactive management skills
Confirmation of learning comprehension with program assessment and module evaluations
Hands-on activités and shift tips that transfer skills learned to the job
Standardized training for your staff

Format: Online

In this session Charlotte will address the geriatric pet and the different types of special needs pets that will require additional attention and care while in your care. She’ll present processes and procedures for tracking that care, veterinary communications and what to do in case of an emergency. Lastly, how do you decide what type of special needs pets you will accept, if any and those you cannot accept.

Format: In-Person Presentation or Course