The Dog Gurus
1 CEU How to Avoid Pet Tragedies in Your Pet Care Business
Biography
As a pet care providers, managers and owners you have a HUGE responsibility. You stay up late worrying about the pets you know and love. You worry about having to tell a client bad news about their pet. You have processes in place to keep the dogs safe…but are they really the ones that will make the most impact on safety? In this seminar Robin and Susan will help you determine if you are operating in a way that will help you prevent any pet tragedies
1 CEU How to Fail a Dog Without Alienating the Owners and Other Difficult Conversations
Biography
Course/Program Content Description:
How do you balance honesty about the dogs with the sensitive feelings of the pet parent in a way that doesn’t completely open you up to harassment or negative publicity? Learn the ins and outs of effective communication about evaluations and other touchy issues when you have challenging information to share. In this session, you’ll discover how you define your evaluation process determines the ease of talking to your client, the importance of practicing your conversations in advance, strategies to keeping your clients happy even when you have difficult news to tell them, words to use and avoid, why talking less is sometimes better, and ways to allow the owner to listen better.
Format: In-Person Presentation or Course