New non-profit to recognize high-quality pet care professionals and provide peace of mind for pet parents
NEW YORK, NY – May 4, 2015 – The Professional Animal Care Certification Council (PACCC)
today announced its launch and mission to bring independent testing and certification to the pet care
services industry. Independent certification is an important step for a rapidly growing, easy to enter
industry frequently damaged by news reports of serious pet accidents and deaths. Professionals that pass
stringent testing, which reflects a professional’s broad base knowledge of animal care, will receive a 3-
year certification. The 501(c)(6) non-profit anticipates awarding the first certifications in 2016.
“Virtually every industry offers a level of high quality independent certification except the pet care
services industry…until now,” said PACCC Co-Founder, Susan Briggs. “With independent certification,
both providers and pet parents benefit from the implicit distinctions a reputable and objective third party
Joining Susan Briggs in PACCC’s launch is Co-Founder, Charlotte Biggs, along with a team of industry
experts who responded to the need to not only recognize high quality providers, but to also help them
meet the challenge of educating pet parents on the value of a pet care provider’s investment in education
and training. Susan is well-known in the industry as owner of Crystal Canine and co-founder of The Dog
Gurus; both organizations provide educational and operational resources to the professional pet care
services industry. Charlotte is COO of the International Boarding & Pet Services Association (IBPSA),
the only industry trade association focused on professional boarding and dog daycare services.
In addition to the expertise of Charlotte and Susan, PACCC is guided by an experienced Board of
Directors who have been actively involved in the animal care industry and who possess proven business
skills. PACCC has retained a professional, experienced testing company to assist in the development and
management of the testing program for certification.