Rich Schlatter CPACP - Podcast

With over twenty years in business management & operations, I have successfully managed multiple facilities and diverse 24/7 business models, leading teams of up to 120+ employees. I consistently deliver exceptional sales results and industry-leading performance metrics & labor optimization, including generating RPSF which placed me in the top 1% of my industry in 2025. My leadership style emphasizes high employee retention, strong culture development, and the creation of top-tier customer experiences, resulting in an average Google rating of 4.96. I excel in operational strategy, effective marketing execution, and emergency management, and hold a Hospitality Management certification from Cornell University. I am passionate about advancing independent testing and certification in the pet care services field, and as such, I serve on the Board of Directors for the Professional Animal Care Certification Council. I have been featured on the OverDog Digital podcast and have spoken at leading industry events, including the National Pet Boarding & Daycare Expo and the International Boarding & Pet Services Association (IBPSA) Conference. In 2024, I received the IBPSA Pet Care Business Excellence Award and was nominated for the IBPSA Pet Care Industry Leadership Award in both 2024 and 2025.