• “Certification Pet Parents Can Trust”

4.25 CEU Communication Skills for Pet Care Professionals - IBPSA

4.25 CEU Communication Skills for Pet Care Professionals

Photo of 4.25 CEU Communication Skills for Pet Care Professionals
Communication Skills for Pet Care Professionals Presenter: The Dog Gurus Website: https://www.thedoggurus.com/
Biography

Pet Care Professionals will learn to have confidence communicating openly and honestly with co-workers, supervisors and clients. At the end of the course you will:

*Have a clear understanding of the basic skills and components required for effective professional communications.
*Learn steps you can take to contribute to a positive and open communication culture in your work environment.
*Improve your understanding of verbal communication including body language and vocal components.
*Know the words and language to use to keep customers happy and contribute positively to good teamwork.
*Learn to communicate professionally in written forms for excellent customer service while facilitating high quality team pet care.
*Contribute to a healthy communication culture by understanding the priority and timing of internal communication.
*Confidently use your communication skills to avoid, prevent escalation or resolve conflict in the work environment.
*Use assertive communication, validation and negotiation techniques for improved teamwork and customer satisfaction.

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