1 CEU Striving for Excellence in the Pet Care Services Industry - IBPSA

As we strive for excellence in the pet care services industry, how do we know if we’re there? How do we know what steps to take to get there? How do we differentiate ourselves to the pet owners within our community? These questions, frequently asked by those new to the industry and those in business for years who find themselves facing request for new or different services from their pet owners or are grappling with new competitors in their community, can be answered with a focus on industry standards and best practices in four key areas, known as the 4 E’s of Excellence.