1 CEU Tough Calls: Handling Pet Health Concerns in Well Pet Care - Course, Program, or Certification

Join us for an interactive case study of three tough calls made at ABC Pet Resort & Spa. We will navigate through branching scenarios for each case and follow-up with the tried-and-true system used at ABC for each scenario. Then, we will move theory to practice by using ABC’s three-step system to collectively discuss strategies to handle the tough calls that many of our IBPSA audience members have probably dreaded and even feared.