• “Certification Pet Parents Can Trust”

1 CEU How to Fail a Dog Without Alienating the Owners and Other Difficult Conversations - Webinar

1 CEU How to Fail a Dog Without Alienating the Owners and Other Difficult Conversations

Photo of 1 CEU How to Fail a Dog Without Alienating the Owners and Other Difficult Conversations
How to Fail a Dog Without Alienating the Owners and Other Difficult Conversations Presenter: The Dog Gurus Website: https://www.petboardingexpowest.com
Biography

Course/Program Content Description:
How do you balance honesty about the dogs with the sensitive feelings of the pet parent in a way that doesn’t completely open you up to harassment or negative publicity? Learn the ins and outs of effective communication about evaluations and other touchy issues when you have challenging information to share. In this session, you’ll discover how you define your evaluation process determines the ease of talking to your client, the importance of practicing your conversations in advance, strategies to keeping your clients happy even when you have difficult news to tell them, words to use and avoid, why talking less is sometimes better, and ways to allow the owner to listen better.
Format: In-Person Presentation or Course

Related by Category

Photo of 1 CEU Value of Add-on Services to Your Pet Care Business

1 CEU Value of Add-on Services to Your Pet Care Business

Value of Add-on Services to Your Pet Care Business
Photo of 1 CEU Why Enrichment is Essential and The Five Categories of Enrichment Explained

1 CEU Why Enrichment is Essential and The Five Categories of Enrichment Explained

Why Enrichment is Essential and The Five Categories of Enrichment Explained
Photo of 1 CEU Ep 13: Them’s the Rules: Can we join your PACCC?!

1 CEU Ep 13: Them’s the Rules: Can we join your PACCC?!

Ep 13: Them’s the Rules: Can we join your PACCC?!
Photo of 1 CEU The Rosetta Bone: Decoding Canine Social Language

1 CEU The Rosetta Bone: Decoding Canine Social Language

The Rosetta Bone: Decoding Canine Social Language
Photo of 1 CEU Canine Body Language and Social Behavior: A Veterinary Behaviorist’s Perspective

1 CEU Canine Body Language and Social Behavior: A Veterinary Behaviorist’s Perspective

Canine Body Language and Social Behavior: A Veterinary Behaviorist’s Perspective
Photo of 8 CEU Safety: IBPSA Safety Manual

8 CEU Safety: IBPSA Safety Manual

Safety: IBPSA Safety Manual
Photo of 1 CEU Proof Positive: Successful Teams Seek Psychological Safety

1 CEU Proof Positive: Successful Teams Seek Psychological Safety

Proof Positive: Successful Teams Seek Psychological Safety
Photo of 5 CEU Best Year Ever Strategy Week

5 CEU Best Year Ever Strategy Week

Best Year Ever Strategy Week