Approved CEUs

The Rosetta Bone course delves into decoding the mysteries of canine social dynamics. Relearn the complex social language used by dogs to communicate with the world around them. Sessions will introduce understanding of The Rosetta Bone code, applications for using the Rosetta Bone in the everyday work of the Pet Professional, Kennel Operator, Dog Daycare, Trainer, Groomer, Walker, and personal companion dogs. As the role of the dog in our culture has changed- so has the need for new ways to look at their language and social cues- The Rosetta Bone offers this deeper look.

Join us for an interactive case study of three tough calls made at ABC Pet Resort & Spa. We will navigate through branching scenarios for each case and follow-up with the tried-and-true system used at ABC for each scenario. Then, we will move theory to practice by using ABC’s three-step system to collectively discuss strategies to handle the tough calls that many of our IBPSA audience members have probably dreaded and even feared.

Having owned and operated a full-service pet care facility for fifteen years Charlotte recognizes that achieving the sales results you need is essential to the life and growth of your business. For all business owners, the ability to add additional revenue streams is good for their bottom line. In the pet care services industry, the ability to add additional services that will add to the pet’s positive experience during its stay with you is also of great value to the pet’s owner. This combination of value to the pet’s owner and improved quality of the pet’s experience while in your care is a powerful reason to consider providing add-on services. Charlotte will share specific services that are popular and profitable as well as address the challenge of how you add these services without increasing your cost of labor.